Privacy Policy

1. Who we are

This website is operated by [Legal entity name, e.g. Padel House (Private) Limited] (“Padel House”, “we”, “us”, “our”), registered at [registered address] [, company / registration number [number]]. We are the controller responsible for your personal data collected through this website.

If you have any questions about this policy or how we handle your information, contact us at [privacy@padelhouse.example] or [postal address].

2. Information we collect

Information you give us, for example when you make a booking enquiry, join a waitlist, contact us, or sign up for updates: your name, email address, phone number, and the content of your message or request.

Information we collect automatically when you use the site: your IP address, device and browser type, operating system, referring pages, pages viewed, and the dates/times of your visits. Some of this is collected through cookies and similar technologies (see the Cookie Policy).

Information from third parties: if you book or pay through our booking app or a payment provider, or interact with us on social media, we may receive limited information from those services (such as confirmation that a booking or payment was completed).

We do not intentionally collect special category data (such as health information) through this website. Please do not send us such information unless we specifically ask for it.

3. How we use your information

• To respond to your enquiries and manage bookings, waitlists and memberships;
• To operate, maintain, secure and improve the website and our services;
• To send you service messages (for example booking confirmations or changes);
• To send you marketing about Padel House and its facilities where you have asked to receive it, or where we are otherwise permitted to do so, and you can opt out at any time;
• To understand how the site is used, using aggregated analytics;
• To comply with our legal obligations and to establish, exercise or defend legal claims.

4. Our legal bases

Where data protection law requires a legal basis, we rely on: performance of a contract (or steps at your request before entering one) to handle your bookings; your consent for optional cookies and marketing; our legitimate interests in running, securing and improving our business (balanced against your rights); and compliance with a legal obligation.

5. Who we share it with

We share personal data only as needed with:

• Service providers acting on our behalf, for example website hosting and infrastructure, our court-booking platform, payment processors, email and analytics providers;
• Professional advisers such as lawyers and accountants where necessary;
• Authorities and regulators where we are required to by law;
• A buyer or successor if Padel House or its assets are acquired or reorganised.

We do not sell your personal data.

6. Third-party services and links

The site links to and relies on third-party services, including the Apple App Store and Google Play, our booking platform, Google Maps, WhatsApp and Instagram. When you follow those links or use those services, their own privacy policies apply. We are not responsible for the content or privacy practices of third-party sites.

7. International transfers

Some of our providers are based outside [your country]. Where personal data is transferred internationally, we take steps to ensure it is protected by appropriate safeguards (such as contractual protections) consistent with applicable law.

8. How long we keep it

We keep personal data only as long as needed for the purposes described above, then delete or anonymise it. Enquiry and booking records are typically kept for [e.g. 24 months] after your last interaction; records we must keep for tax or legal reasons are kept for the period required by law.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, to data portability, and to withdraw consent at any time (without affecting processing already carried out). To exercise any of these, contact us at [privacy@padelhouse.example]. You also have the right to complain to your local data protection authority.

10. Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Children

This website is intended for adults. Bookings for facilities used by children (such as supervised play) must be made by a parent or guardian. We do not knowingly collect personal data directly from children through this website. If you believe a child has provided us with personal data, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it was last revised. Material changes will be highlighted on this page.

13. Contact us

[Legal entity name]
[Address]
Email: [privacy@padelhouse.example]
Phone: [+94 …]